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Support Center

From powering your headset to cleaning your tablet screen, our Quick Start Guide and training videos will provide you with all the information you need to get the best results from your Mynd Immersive devices.

Quick-start Guide - Mynd+

This guide will help you set up your Mynd devices and launch immersive videos and apps. 

lick the button below to download the Quick-start Guide:

Mynd+ Training Videos

What's in the Box and Charging Devices

First Time Use

Immersive Videos


Mynd Explorer

Mynd Stream

Managing Multiple Headsets

Managing Multiple Tablets

Powering Down and Cleaning



  • How low of charge can my equipment tolerate?
    We highly recommend using fully charged equipment for the best experience. The tablets will experience functional degradation if the battery goes under 20%. The external battery pack will offer full
  • How do I know my equipment is plugged in properly?
    The cords you have should light up at each end when properly plugged in.
  • Do I need to charge the headset?
    No – there is a small internal battery within the headset, but this battery is kept fully charged by the 45W external batteries that are commonly shipped with the Mynd Immersive system. If you have an older 22.5W battery, in some instances the headset internal battery will need to be periodically charged. You can do this by plugging the headset directly into the charging brick using the same USB-C cables.

Any Questions?

Contact our support team:

(800) 620-7630

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