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The Leader in Immersive Healthcare for the Aging Joins Forces with the CTA Foundation to Launch the Great American Elderverse™– Learn More
Support Center
From powering your headset to cleaning your tablet screen, our Quick Start Guide and training videos will provide you with all the information you need to get the best results from your Mynd Immersive devices.
Mynd+ Training Videos
What's in the Box and Charging Devices
First Time Use
Immersive Videos
Butterflies
Mynd Explorer
Mynd Stream
Managing Multiple Headsets
Managing Multiple Tablets
Powering Down and Cleaning
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How low of charge can my equipment tolerate?We recommend using fully charged equipment for the best experience. The tablets will experience functional degradation if the battery goes under 20%. The external battery pack will power the headset until it runs out, but we recommend keeping the charge above 50% to preserve the battery's useful life.
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How do I know my equipment is plugged in properly?The provided charging cords should light up at each end when properly connected to your devices.
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Do I need to charge the headset?No – there is a small internal battery within the headset, but this battery is kept fully charged by the external battery.
Any Questions?
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