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Contact Support

US: +1-800-620-7630

AU & NZ:+61-8-9379-7400

Quick Start Guide

Quick Start Video

  • How low of charge can my equipment tolerate?
    We recommend using fully charged equipment for the best experience. The tablets will experience functional degradation if the battery goes under 20%. The external battery pack will power the headset until it runs out, but we recommend keeping the charge above 50% to preserve the battery's useful life.
  • How do I know my equipment is plugged in properly?
    The provided charging cords should light up at each end when properly connected to your devices.
  • Do I need to charge the headset?
    No – there is a small internal battery within the headset, but this battery is kept fully charged by the external battery.
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