Support Center
From powering your headset to cleaning your tablet screen, our Quick Start Guide and training videos will provide you with all the information you need to get the best results from your Mynd Immersive devices.
Veterans at Home Quick Start Guide
This guide will help you set up your Mynd devices and launch immersive videos and apps.
Click the button below to download the Quick Start Guide:
Frequently Asked Questions
The Veterans at Home product is built for use in an offline environment, meaning that software and content updates are not automatic. If you would like to inquire about content and software updates, please contact the Mynd Technical Support team for assistance.
We highly recommend using fully charged equipment for the best experience. The Auxiliary Battery will power the Headset until it runs out, but we recommend keeping the charge above 50% to preserve the Battery’s useful life.
The cords you have should light up at each end when properly plugged in.
The Auxilary Battery will generally keep the Headset charged. However, if the equipment has not been used for multiple days, it is best practice to leave the Headset plugged into the 100W charging brick for 5-10 minutes to allow it to charge before use.
The small circular button above the right eye of the Headset is the restart button. To restart the Headset, hold this button down for about 10-15 seconds. You will see a screen appear with several options, but just keep holding the button down until the screen goes black. Once the screen goes completely black, you can let go, and the Headset will restart.
The same button as above also serves as the menu button and is above the right eye. If the user taps the button once a menu will appear. The user can now navigate back to the HTC Vive home screen.
There are numbered dials, called ”diopters” for focusing each eye, numbered 0-6. To adjust the diopters, remove the fabric “Face Gasket” on the inside of the Headset. Now rotate the diopters to your preferred setting. 0 is the default view. If you wear the Headset over your prescription glasses, you will likely find the clearest view at 0. If you’d like to remove your prescription glasses, you may find that a different number setting gives you a clearer image. Once done, place the Face Gasket back on the inside of the Headset.
There is a volume button on the Headset above the left eye. You can toggle this button up or down to adjust the sound that comes from the small speakers in each temple of the Headset.
We recommend using the speakers built into the Headset. However, if you are trying to limit any external sound/noise you can connect Bluetooth headphones to the Headset. To do this we recommend calling Mynd Technical Support who can walk you through how to access the Headset Bluetooth settings.
If at any time, you find that the “center” of the screen is no longer directly in front of you, or if you feel that the screen appears “tilted” or otherwise uneven, you can reset the view. Look down to your left at the “Reset View” button, select it with the white dot, and follow the on-screen directions.
Your Headset will power up and stay on if connected to the Auxilary Battery. To power down the Headset, simply unplug the Battery from the Headset. Please make sure to unplug the Headset from the Battery after each use. Otherwise the Battery may drain.
No - Sleep-mode has been deactivated so we recommend ALWAYS unplugging the Battery when not in use. DO NOT leave the Headset upside down as there is a risk this will block the vent on the top of the Headset. If the vent is blocked while the Headset is powered on, there is a risk that the Headset can overheat.
This likely means the Headset's internal battery is low. Plug the Headset into the the 100W charging brick for 5-10 minutes to allow it to charge before use.