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Support Center

From powering your headset to cleaning your tablet screen, our Quick Start Guide and training videos will provide you with all the information you need to get the best results from your Mynd Immersive devices.

Mynd Essentials Quick Start Guide

This guide will help you set up your Mynd devices and launch immersive videos and apps. 

Click the button below to download the Quick Start Guide:

Training Videos

Mynd Immersive Training Video - Mynd Essentials

  • How low of charge can my equipment tolerate?
    We recommend using fully charged equipment for the best experience. The tablets will experience functional degradation if the battery goes under 20%. The external battery pack will power the headset until it runs out, but we recommend keeping the charge above 50% to preserve the battery's useful life.
  • How do I know my equipment is plugged in properly?
    The provided charging cords should light up at each end when properly connected to your devices.
  • Do I need to charge the headset?
    The external battery pack will keep the headset charged. Therefore, you typically won’t need to charge the headset. However, if the equipment has not been used for multiple days, it is best practice to leave the headset plugged into the 100W charging brick for 5-10 minutes to allow it to charge before use.

Any Questions?

Contact our support team:​

Support@MyndImmersive.com​

(800) 620-7630

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