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Support Center

From powering your headset to cleaning your tablet screen, our Quick Start Guide and training videos will provide you with all the information you need to get the best results from your Mynd Immersive devices.

Quick-start Guide - Pico

These guided steps will help you set up your Mynd devices and launch immersive videos and apps. 

1. Press and hold the Power Button until the Tablet turns on and wait for screen to load

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2. Tap the MyndVR icon

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3. Tap "Let's get started" and follow prompts

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4. You are ready to share VR content on headset and tablet!

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5. Tap the "Options" icon to watch Tutorial Video (recommended) or update Wi-Fi Settings

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6. Tap the "Littlstar" icon to browse VR content

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7. Tap the "Headset" icon to display the headset view at anytime 

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8. Tap the search box to find videos based on subject keywords

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9. Tap the "Reset View" or "Reset Headset Center" button if menu becomes offset or not viewable

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Training Videos

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OUT-OF-THE-BOX SETUP

  • Powering up your Headset and CareTablet

  • Pairing Headset with CareTablet

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FIRST TIME USE

  • Administering VR

  • Getting acclimated to virtual environments

  • Navigating your CareTablet

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MyndMoves
'BUTTERFLIES'

  • Introduction to MyndVR's offering of interactive, immersive experiences

  • Accessing 'Butterflies' and playing the game

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C.A.R.E. VRx

  • Introduction to the C.A.R.E. VRx app and guided meditation in virtual reality 

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DEVICE CLEANSING

  • Cleaning and sanitizing your Headset and CareTablet

  • Appropriate cleaning utensils and methods

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CASTING

  • Mirroring your Headset experience on a remote display ( i.e. TV )

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MULTICASTING

  • Pairing new Headsets

  • Streaming to multiple Headsets

  • Multicasting scenarios

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CONNECTING TO WIFI

  • Understanding when to connect to WiFi

  • Selecting your WiFi network

  • Monitoring your internet connection

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DOWNLOADING CONTENT

  • Accessing new VR experiences

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DEVICE CHARGING

  • Distinguishing charging cables

  • Monitoring charging status and battery life

  • Identifying a broken charging cable

Any Questions?

Contact our support team:

Support@MyndVR.com

(800) 620-7630

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